Job Description
Cognizant is conducting a mass hiring drive for Freshers for the Digital Workplace Practice — Service Desk role across PAN India. Eligible candidates from the 2025 and 2026 batches can apply and begin their careers with one of the world's leading IT services companies.
Responsibilities
- Provide technical support to end users
- Handle service desk requests and incidents
- Troubleshoot hardware and software issues
- Document and track support tickets
- Collaborate with internal teams
- Ensure timely issue resolution
- Follow standard operating procedures
- Maintain customer satisfaction
- Escalate complex issues when required
- Support daily IT operations
Skills Required
CommunicationProblem SolvingCustomer Service